Payment Policy

Last Updated: December 15, 2025

UltCRM

1. Payment Authorization

1.1 Authorization Grant

By providing your payment information and completing a purchase, you authorize UltCRM ("Company," "UltCRM," "we," "us," or "our") to charge the designated payment method for all Fees arising under your subscription or service agreement, including:

• Initial subscription or setup fees;
• Recurring subscription fees (monthly, annually, or as specified);
• Usage-based fees charged at the end of each billing cycle;
• Transaction fees or commissions;
• Overage charges when usage exceeds plan limits;
• Add-on services or feature upgrades;
• Professional services fees;
• Any other charges as specified in your agreement.

1.2 Accepted Payment Methods

We accept the following payment methods:

• Major credit cards (Visa, Mastercard, American Express, Discover);
• Debit cards with major network logos;
• ACH bank transfers (for eligible accounts);
• Wire transfers (for enterprise accounts, by arrangement);
• Other payment methods as we may offer from time to time.

1.3 Payment Processing

Payment processing is handled by third-party payment processors, including Stripe and other providers. By providing your payment information, you also agree to the terms of service and privacy policies of these payment processors. We are not responsible for the actions or omissions of third-party payment processors.

2. Billing Terms

2.1 Billing Cycles

Billing occurs according to your selected subscription plan:

Plan Type	Billing Frequency	Payment Due
Monthly	Every month	At the start of each billing period
Annual	Every 12 months	At the start of each annual period
Usage-Based	Monthly	End of each billing period
Enterprise/Custom	As specified	Per invoice terms

2.2 Invoice Terms

Invoices are issued electronically and are due upon receipt unless otherwise specified in writing. For enterprise accounts with invoicing arrangements, payment terms are net 30 days from invoice date unless otherwise agreed.

2.3 Automatic Billing

Your subscription will be automatically billed using your stored payment method at the start of each billing cycle. By subscribing, you authorize us to charge your payment method for all recurring fees without further approval.

2.4 Billing Date

Your billing date is determined by the date you first subscribed. If your billing date falls on a day that does not exist in a particular month (e.g., the 31st), you will be billed on the last day of that month.

3. Pricing and Fees

3.1 Current Pricing

Current pricing for our Services is available on our website at https://ultcrm.com/pricing. Prices are subject to change as described below.

3.2 Price Changes

We reserve the right to change our prices at any time. Price changes will be communicated as follows:

• Price increases will be communicated at least 30 days before taking effect;
• Price changes will apply to your next renewal period;
• You may cancel before the new price takes effect;
• Continued use after a price change constitutes acceptance of the new pricing.

3.3 Currency

All prices are quoted and charged in United States Dollars (USD) unless otherwise specified. If you pay in a different currency, your bank may charge conversion fees, which are your responsibility.

3.4 Taxes

Prices do not include applicable taxes. You are responsible for all taxes, including:

• Sales tax;
• Use tax;
• Value Added Tax (VAT);
• Goods and Services Tax (GST);
• Withholding taxes;
• Any other governmental fees or assessments.

We will calculate and collect applicable taxes based on your billing address. You must provide accurate billing address information to ensure proper tax calculation.

4. Payment Information

4.1 Accuracy

You must provide accurate, current, and complete payment and billing information. You agree to update this information promptly when it changes, including:

• Credit card number and expiration date;
• Billing address;
• Contact information;
• Tax identification numbers if applicable.

4.2 Card Updates

Some payment processors offer automatic card update services. If your card is replaced by your bank, the new card information may be updated automatically. You remain responsible for ensuring your payment information is current.

4.3 Payment Security

We use industry-standard security measures to protect your payment information. Payment card data is processed and stored by PCI-DSS compliant payment processors. We do not store your full credit card number on our servers.

5. Failed Payments

5.1 Payment Failures

If a payment fails, we will:

• Attempt to charge your payment method again;
• Send you notification of the failed payment;
• Request that you update your payment information;
• Make additional retry attempts over the following days.

5.2 Service Interruption

If payment remains unsuccessful after multiple attempts:

• 7 days past due: Warning notification sent;
• 15 days past due: Service may be suspended;
• 30 days past due: Account may be terminated;
• 45+ days past due: Account may be referred to collections.

5.3 Service Restoration

To restore suspended services, you must pay all outstanding amounts plus any applicable late fees. Restoration is subject to account review and may require updated payment information.

6. Late Fees and Interest

6.1 Late Payment Fees

Late payments are subject to the following fees:

• Late Fee: $25 or 5% of the overdue amount, whichever is greater;
• Reinstatement Fee: $50 to restore a suspended account;
• Returned Payment Fee: $35 for returned checks or failed ACH transfers.

6.2 Interest

Overdue amounts accrue interest at the rate of 1.5% per month (18% annually), or the maximum rate permitted by law, whichever is less. Interest begins accruing on the day after payment is due.

7. Usage-Based Billing

7.1 Metered Services

Certain features are billed based on usage, including but not limited to:

Service	Billing Metric
SMS/MMS Messages	Per message segment sent/received
Voice Calls	Per minute
Email Sends	Per email or per thousand
Contacts	Per contact above plan limit
Storage	Per GB above plan limit
API Calls	Per request above limit

7.2 Usage Calculation

Usage is calculated based on our records. We use commercially reasonable methods to track and measure usage. Our usage records are the definitive source for billing purposes.

7.3 Overages

If you exceed your plan limits, overage charges will apply. Overage rates are published in your plan documentation. You can monitor your usage through your account dashboard.

8. Third-Party Service Charges

8.1 Pass-Through Charges

Certain third-party services integrated with our platform may incur additional charges, including:

• Twilio messaging and voice charges;
• Payment processing fees (Stripe);
• Advertising platform spend;
• Domain registration fees;
• Other third-party services.

8.2 Direct Third-Party Billing

Some third-party services may bill you directly. You are responsible for managing your payment arrangements with those providers.

9. Refunds

All payments are final and non-refundable. Please refer to our Refund Policy for complete details. By making a payment, you acknowledge and agree to our no-refund policy.

10. Chargebacks

If you initiate a chargeback or payment dispute:

• Your account will be immediately suspended;
• You will be responsible for chargeback fees (typically $15-$100 per occurrence);
• Administrative fees will be applied to your account;
• Your account may be permanently terminated;
• Outstanding balances may be sent to collections.

11. Collections

11.1 Collection Actions

If you fail to pay amounts owed, we may take the following actions:

• Send collection notices;
• Refer your account to a third-party collection agency;
• Report the debt to credit bureaus;
• Initiate legal proceedings to recover amounts owed;
• Pursue any other remedies available under law.

11.2 Collection Costs

You agree to pay all costs of collection, including:

• Collection agency fees (typically 25-50% of debt);
• Attorney's fees;
• Court costs and filing fees;
• Interest and late fees;
• Any other costs incurred in collecting amounts owed.

12. Cancellation

12.1 How to Cancel

You may cancel your subscription at any time by:

• Using the cancellation feature in your account settings;
• Contacting our support team at billing@ultcrm.com;
• Submitting a written cancellation request.

12.2 Effect of Cancellation

When you cancel:

• Your service continues until the end of the current billing period;
• No refund is provided for unused time;
• Any outstanding usage charges remain due;
• Your data may be deleted after a retention period.

13. Account Credits

13.1 Credit Issuance

At our discretion, we may issue account credits for:

• Service outages affecting your account;
• Promotional offers;
• Goodwill gestures;
• Billing errors in your favor.

13.2 Credit Terms

Account credits:

• Are applied to future invoices;
• Are non-transferable and non-refundable;
• Expire 12 months from issuance;
• Are forfeited upon account termination;
• Cannot be redeemed for cash.

14. Disputes

14.1 Billing Disputes

If you believe a charge is incorrect, you must notify us within 30 days of the charge. To dispute a charge:

1. Contact us at billing@ultcrm.com;
2. Provide your account information;
3. Identify the specific charge(s) in question;
4. Explain why you believe the charge is incorrect;
5. Provide any supporting documentation.

14.2 Resolution

We will investigate disputes and respond within 30 days. During the investigation, the disputed amount may remain due. If we determine the charge was incorrect, we will issue a credit or refund as appropriate.

15. Enterprise and Custom Agreements

Enterprise customers may have custom payment terms specified in their service agreement. In case of conflict between this Payment Policy and a signed enterprise agreement, the enterprise agreement prevails.

16. Modifications

We may modify this Payment Policy at any time. Material changes will be communicated via email or through your account dashboard at least 30 days before taking effect. Continued use of the Services after changes constitutes acceptance.

17. Governing Law

This Payment Policy is governed by the laws of the State of Illinois, United States, without regard to conflicts of law principles. Any disputes shall be resolved in accordance with the Terms of Service.