Cookie Policy

Last Updated: December 15, 2025

UltCRM

This Cookie Policy explains how UltCRM uses cookies and similar tracking technologies when you visit our website and use our services. This policy should be read alongside our Privacy Policy.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and provide information to website owners.

Cookies can be "first-party" (set by the website you are visiting) or "third-party" (set by a different website). Cookies can also be "session" cookies (deleted when you close your browser) or "persistent" cookies (remain on your device for a set period or until you delete them).

2. Similar Technologies

In addition to cookies, we may use other similar tracking technologies, including:

  • Web Beacons (Pixel Tags): Small graphic images embedded in web pages or emails that track whether content has been viewed;
  • Local Storage: Technology that allows websites to store data locally on your device;
  • Session Storage: Similar to local storage but cleared when the browser session ends;
  • JavaScript: Programming code that can collect information about your device and interactions;
  • Device Fingerprinting: Techniques that identify devices based on their unique characteristics;
  • Tracking Pixels: Code snippets used for advertising and analytics purposes.

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable basic features like page navigation, secure areas access, and user authentication. The website cannot function properly without these cookies.

Cookie Name Purpose Duration
session_id Maintains user session state Session
csrf_token Security token to prevent cross-site request forgery Session
auth_token User authentication 7 days
workspace_id Identifies current workspace Session

3.2 Performance/Analytics Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often and if users encounter error messages. This information helps us improve how our website works.

Cookie Name Provider Purpose Duration
_ga Google Analytics Distinguishes unique users 2 years
_gid Google Analytics Distinguishes unique users 24 hours
_gat Google Analytics Throttles request rate 1 minute

3.3 Functionality Cookies

These cookies remember choices you make (such as your language preference, region, or theme) and provide enhanced, personalized features.

Cookie Name Purpose Duration
theme_preference Remembers your preferred theme (light/dark) 1 year
language Remembers your language preference 1 year
timezone Stores your timezone setting 1 year
sidebar_collapsed Remembers sidebar state Session

3.4 Advertising/Targeting Cookies

These cookies are used to deliver advertisements that are relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

Cookie Name Provider Purpose Duration
_fbp Meta (Facebook) Tracks visits across websites for advertising 3 months
_fbc Meta (Facebook) Stores click identifier from Facebook ads 2 years
_gcl_au Google Ads Conversion tracking 3 months
_ttp TikTok Tracks visits for advertising 13 months
_scid Snapchat Advertising tracking 13 months
IDE Google DoubleClick Advertising targeting and measurement 1 year

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control the use of these cookies and cannot access them. Third parties that may set cookies include:

  • Google: Analytics, Ads, reCAPTCHA;
  • Meta (Facebook/Instagram): Pixel tracking, social features;
  • TikTok: Pixel tracking, advertising;
  • Snapchat: Pixel tracking, advertising;
  • YouTube: Video embeds, advertising;
  • Stripe: Payment processing;
  • Twilio: Communications services;
  • Intercom/Zendesk: Customer support chat.

Please refer to the respective third-party privacy policies for more information about their cookies.

5. Pixel Tracking

Our Services include pixel tracking features for advertising and analytics purposes. When you use these features:

  • Tracking pixels may be placed on your website to track visitor behavior;
  • Data may be shared with advertising platforms (Google, Meta, TikTok, Snapchat);
  • Conversion events may be tracked for advertising optimization;
  • Audience data may be collected for retargeting purposes.

You are responsible for disclosing the use of these pixels in your own privacy policy and obtaining necessary consents from your website visitors.

6. How We Use Cookies

We use cookies for the following purposes:

  • Authentication: To recognize you when you sign in and maintain your session;
  • Security: To protect your account and prevent fraudulent activity;
  • Preferences: To remember your settings and preferences;
  • Analytics: To understand how visitors use our website and improve our services;
  • Advertising: To deliver relevant advertisements and measure their effectiveness;
  • Performance: To optimize website performance and loading times;
  • Features: To enable certain features and functionality.

7. Managing Cookies

7.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically:

  • View what cookies are stored on your device;
  • Delete all or specific cookies;
  • Block all cookies;
  • Block third-party cookies;
  • Clear cookies when you close your browser;
  • Open "private browsing" or "incognito" sessions.

Here are links to manage cookies in popular browsers:

  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Microsoft Edge

7.2 Opt-Out Tools

You can opt out of interest-based advertising using these industry tools:

  • Digital Advertising Alliance: optout.aboutads.info
  • Network Advertising Initiative: optout.networkadvertising.org
  • European Interactive Digital Advertising Alliance: youronlinechoices.eu

7.3 Platform-Specific Opt-Outs

You can manage advertising preferences for specific platforms:

  • Google: Google Ads Settings
  • Meta (Facebook): Facebook Ad Preferences
  • TikTok: TikTok Ad Settings

7.4 Mobile Devices

On mobile devices, you can control advertising identifiers:

  • iOS: Settings > Privacy > Tracking > Allow Apps to Request to Track;
  • Android: Settings > Privacy > Ads > Opt out of Ads Personalization.

8. Consequences of Disabling Cookies

If you choose to disable cookies:

  • Some features of our website may not function properly;
  • You may need to log in each time you visit;
  • Your preferences may not be remembered;
  • Some content may not display correctly;
  • You will still see advertisements, but they may be less relevant to you.

9. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing not be tracked. Our website does not currently respond to DNT signals. However, you can use the cookie management options described above to control tracking.

10. Global Privacy Control

We honor Global Privacy Control (GPC) signals where required by law. If your browser sends a GPC signal, we will treat it as an opt-out of the sale or sharing of your personal information for targeted advertising purposes.

11. Children's Privacy

Our Services are not directed to children under 16. We do not knowingly collect cookies or tracking data from children. If you believe we have collected such data, please contact us.

12. International Considerations

12.1 European Union (GDPR/ePrivacy)

If you are located in the European Union:

  • We will request your consent before placing non-essential cookies;
  • You can withdraw consent at any time;
  • Essential cookies may be placed without consent as they are necessary for the service;
  • You have the rights described in our Privacy Policy.

12.2 California (CCPA)

If you are a California resident:

  • You have the right to opt out of the "sale" of personal information;
  • Certain cookie-based sharing may constitute a "sale" under CCPA;
  • Use the opt-out tools described above to exercise your rights.

12.3 Other Jurisdictions

We comply with applicable cookie and privacy laws in all jurisdictions where we operate. If your local law provides additional rights, those rights will be honored.

13. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically.

14. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Contact Information

UltCRM

Email: privacy@ultcrm.com

Website: https://ultcrm.com

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